Popular Articles
I need an alternative to sending eKeys over MMS (iOS)
If you do not want or cannot send an eKey over MMS, follow this procedure to use an alternative app: Tap the top-right icon on your Verroo lock in the list (you don’t need to be in range) and select the “User” tab, then select “New User”. Enter the ...
I'm having trouble registering an eKey (iOS)
If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure: Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message). ...
I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this ...
My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. ...
My app crashes at startup, what should I do?
First of all, never ever delete your app, unless it's the last resort. Deleting your app will cause you to lose all of your eKeys. If your app crashes at startup, first check the stores for an update. If there is one, install it and try again. If the ...