I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this reason, you cannot do so, and an(other) owner or administrator will always have to delete your eKey from the lock.
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I want to trasfer my eKey's and device setup to my new phone.
copying the entire contents of your old phone to your new phone may not transfer eKey's successfully. It is important to install Verroo on your new phone, then send your eKey/s across like sending to new users. If you are an Owner or have ...
How to share an eKey to a new user
After you have set up a new Device (Lock or Controller) you can get started inviting other users: Following is the written instructions - Scroll down for video tutorial Note: Only owners and admins can create and share new eKeys. 1. Click on the ...
I'm having trouble registering an eKey (iOS)
If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure: Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message). ...
My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. ...
How to delete an expired eKey
You will not be able to enroll to a device (lock/controller) that you are already enrolled to - until you delete the expired eKey that is already in your list. To delete a current eKey: 1. On the home page (Device list) Click on the devices cog icon. ...