How to adjust hold open time of an XKey managed lock
Log into the XKey app
In the smart device listing, click the small circle with three dots - this will open a pop up. Next click settings.
Adjust the hold open time with the slide bar to the desired setting and hit save.
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What range should I expect from an XKey smart lock?
The standard XKey smart strike has a range of around 5-6M when installed in an aluminum door frame. The range should be slightly longer when in a wooden or steel door frame. If range is an issue - the strikes are available in a long range version, ...
How to factory reset an XKey lock/Strike
Remove the smart strike from the wall, and use a paper clip or similar to depress the micro switch in the back of the unit for 10 seconds. This will factory reset the strike after which it can be re-paired or paired to a new owner.
Do I need internet for XKey to work?
You need internet to recieve an eKey and to set up your account. You do not however need the internet to activate a door / gate using XKey. This is done using bluetooth technology locally between the phone and the Verroo device.
How do I share an eKey with another user on XKey app?
in iOS, hit the up arrow icon which is located on the bottom left row of icons on the lock control panel. in Android, click the keysend icon, top right of the app. You will be guided through the process in a wizard from there.
I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this ...