Trouble shooting
My Samsung phone connection to Verroo locks keeps dropping out
It is possible to end up with corrupt or bad data in your Samsung's Bluetooth app. This can be from different connections to different devices over time, like portable speakers, cars and the like. You may find greatly improved Bluetooth function ...
My lock appears "Out of range", but I'm very close to it!
Your lock can appear out of range for a number of reasons. The first thing to try is to turn off and back on Bluetooth. The method to do so will vary depending on your phone. Look for a Bluetooth icon (), usually, it will have a blue background. Tap ...
I got a message talking about corrupted data
If you get a message informing you your data got corrupted, do not panic. It means, due to an issue, some non-vital information has been lost, but all your eKeys are still safe. However, some information about your eKeys might have been temporarily ...
When I start the app it shows me a welcome screen, and when I go through the process, I get stuck on a screen with options (iOS)
When you already have been using the app, it may happen that after an update, you will see the welcoming screen again. Just choose "Installer mode", or kill the app by swiping it out and restart it.
I'm having problems scanning the QR code
Not all phones' cameras are equal, and some phones will have a harder time reading the QR code. If you're struggling to read the QR code, you can try with the 2nd QR code. One is located inside your lock (smart controller) or on its back (rim/mortice ...
I got an eKey message, but the link is not clickable.
If you received a message with an eKey from someone, but the link is not clickable: Check if the sender is in your contact list. If not, add them Once done, go back to the message, the link should now be clickable. If it still isn't, kill the ...
My app crashes at startup, what should I do?
First of all, never ever delete your app, unless it's the last resort. Deleting your app will cause you to lose all of your eKeys. If your app crashes at startup, first check the stores for an update. If there is one, install it and try again. If the ...
My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. ...
I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this ...
I'm having trouble registering an eKey (iOS)
If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure: Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message). ...
I need an alternative to sending eKeys over MMS (iOS)
If you do not want or cannot send an eKey over MMS, follow this procedure to use an alternative app: Tap the top-right icon on your Verroo lock in the list (you don’t need to be in range) and select the “User” tab, then select “New User”. Enter the ...
Popular Articles
How to receive / accept an eKey that has been sent to you
Video tutorial bellow. Written instructions as follows: If the eKey has been sent via message / SMS Download the Verroo app from the Apple App Store or Android Play Store Next click on the eKey link in the message. This should open up into the app ...
I need an alternative to sending eKeys over MMS (iOS)
If you do not want or cannot send an eKey over MMS, follow this procedure to use an alternative app: Tap the top-right icon on your Verroo lock in the list (you don’t need to be in range) and select the “User” tab, then select “New User”. Enter the ...
I'm having trouble registering an eKey (iOS)
If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure: Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message). ...
I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this ...
My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. ...