My phone doesn't play any sound when my lock is unlocked or relocked

My phone doesn't play any sound when my lock is unlocked or relocked

First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. If the problem persists, in the Verroo app, tap the Menu icon on the top left of the lock list, and choose Notification Settings. Check that the switch is turned on and tap the "Done" button on the top right of the screen.

    • Related Articles

    • I have deleted a lock from my phone, but administrator still sees my eKey!

      Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Verroo is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this ...

    • My Samsung phone connection to Verroo locks keeps dropping out

      It is possible to end up with corrupt or bad data in your Samsung's Bluetooth app. This can be from different connections to different devices over time, like portable speakers, cars and the like. You may find greatly improved Bluetooth function ...

    • My lock appears "Out of range", but I'm very close to it!

      Your lock can appear out of range for a number of reasons. The first thing to try is to turn off and back on Bluetooth. The method to do so will vary depending on your phone. Look for a Bluetooth icon (), usually, it will have a blue background. Tap ...

    • How to set up a new Smart Strike, Smart Lock or Controller

      First download the current Verroo App from Google Play or Apple App Store. After installation, you will be prompted for an action - Choose 'Set up new device' If you have skipped this, you can go to 'Add +' on the home screen, then select 'Set up a ...

    • What phone operating systems does the Verroo app work on?

      Verroo products officially support iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth Low Energy (aka Bluetooth LE, BLE, BT4.1...), but if it runs one of the ...