My app crashes at startup, what should I do?
First of all, never ever delete your app, unless it's the last resort. Deleting your app will cause you to lose all of your eKeys. If your app crashes at startup, first check the stores for an update. If there is one, install it and try again. If the problem persists, contact our technical support via email or phone.
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How do I share an eKey with another user on XKey app?
in iOS, hit the up arrow icon which is located on the bottom left row of icons on the lock control panel. in Android, click the keysend icon, top right of the app. You will be guided through the process in a wizard from there.
When I start the app it shows me a welcome screen, and when I go through the process, I get stuck on a screen with options (iOS)
When you already have been using the app, it may happen that after an update, you will see the welcoming screen again. Just choose "Installer mode", or kill the app by swiping it out and restart it.
What phone operating systems does the Verroo app work on?
Verroo products officially support iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth Low Energy (aka Bluetooth LE, BLE, BT4.1...), but if it runs one of the ...
How to receive / accept an eKey that has been sent to you
Video tutorial bellow. Written instructions as follows: If the eKey has been sent via message / SMS Download the Verroo app from the Apple App Store or Android Play Store Next click on the eKey link in the message. This should open up into the app ...
How to set up vCard Wallet
The Verroo App, includes a Virtual Card or vCard Wallet that allows you to present your mobile phone to compatible card readers. The invite for the 5dkey vCard wallet will be generated by your property manager who will also configure the doors and ...